The Texas Complaint Process can be a very frightening ordeal, made even more difficult by the absence of information. When we don't know what's coming, we tend to make up things to fill the void and they rarely paint a rosey picture.

Information and preparation are key to surviving the complaint process intact. This diagram is intended to help you understand the sequence of events that will occur, and approximately when they will happen, in this process. It is not to be construed as legal advice, but simply as foundational knowledge on which to build your understanding.