So: You Received a Complaint Letter. Now What?
I met up with one of my wonderful mentors the other day. Of course, we always catch up with one another first before we go into the deep dive of things. It's just nice to get out of my hobbit hole and see a trusted compadre!
I told my mentor about some recent private consults I do: helping licensees compose their response to their respective board when they receive that dreaded complaint letter. As we all know, this is a very time sensitive thing (15 business days).
When I get calls from those who have been served with a complaint, I have to tell them about the big time line before we can begin the consultation. To say the least, they are shell shocked!
By the time my update was finished, the mentor looked at me (with excitement, which is not typical) and said, pressingly,
"I am so, so thankful. Thank you for what you do!"
and another one:
"I could not have done this without you. I feel so much better."
Attorneys have been known to charge as much as $7000 to write just the response for you. (true story, btw) DO NOT DO THIS, please! I am fairly certain your malpractice liability will NOT cover the cost of this written response. Just ask them and listen very carefully to how they respond to that question.
I help attorneys, HELP YOU, with the response part...even though your malpractice gave you that free referral name. You can take the response we draft to your attorney and it will help them on the front side.
The licensees who see me first, leave freer from excess worry because we were able to craft a more solid response than if they would have done it themselves. This would not be the case had the licensee elected to bypass a 2 hour consult with me. I am confident of this and so are those licensees.
These sweet licensees can move freely around the planet, now that the complaint timeline has been revealed, the responses were on point and we determined how to manage that big fat wait game plan.
Plan Smart. Be Safe. Serve Others.
Kathleen Mills, LPC-S, CEAP